We hope you find our website intuitive to use. We have tried to make order placing as easy as possible. Here you will find answers to some frequently asked questions. Should you require further help please do not hesitate to contact us via email, firstname.lastname@example.org or telephone (Sheffield) 0114 241 7050 (Huddersfield) 01484 854 518.
Can I only place my order online?
Whilst online ordering is the preference, we will accept orders over the telephone, via email and your School may also accept printed out order forms being handed in, but please check the School policy on this. All orders must be paid for either in advance or upon collection. Under no circumstance can orders be collected without payment.
Can my order be amended once submitted?
During peak times, June to September inclusive, we are unable to amend any orders because of the volumes and throughput levels. Outside of these times, any amendments are made at the company’s discretion. At all times we endeavour to process your order as efficiently and as effectively as possible.
How long will my order take?
All orders are normally turned around in ten working days. However, during peak times orders may take slightly longer. Therefore, please order in plenty of time to avoid disappointment.
Has my order been dispatched yet?
Once your order is completed we endeavour to contact you to advise you of this. If your delivery method was home delivery then your order will be despatched the next working day. If your delivery method is the free School delivery your order will be included in the next scheduled delivery in to School.
What if my order is incorrect / there is a fault with a garment when received?
We apologise should your order be incorrect or a garment found to be faulty. Please contact us via email email@example.com or telephone (Sheffield) 0114 2417050 (Huddersfield) 01484 854 518 to speak to the team who will help resolve this issue for you.
Can I have a refund?
Should you be dissatisfied with any aspect of our service please telephone (Sheffield) 0114 2417050 (Huddersfield) 01484 854 518 to speak to one of our team.