We hope you find our website intuitive to use. We have tried to make order placing as easy as possible. Here you will find answers to some frequently asked questions. Should you require further help please do not hesitate to contact us via email, email@example.com or telephone (Sheffield) 0114 241 7050 (Huddersfield) 01484 854 518.
Can I only place my order online?
Whilst online ordering is the preference, we will accept orders over the telephone, via email and your School may also accept printed out order forms being handed in, but please check the School policy on this. All orders must be paid for either in advance or upon collection. Under no circumstance can orders be collected without payment.
Can my order be amended once submitted?
During peak times, June to September inclusive, we are unable to amend any orders because of the volumes and throughput levels. Outside of these times, any amendments are made at the company’s discretion. At all times we endeavour to process your order as efficiently and as effectively as possible.
How long will my order take?
This depends upon the agreements reached with the School. However, on average we generally deliver orders every three weeks throughout the Academic year. The calendar in the shopping basket section will display cut off and delivery dates throughout the year for the School.
For home delivery, orders are normally turned around in ten working days. However, during peak times orders may take slightly longer. Therefore, please order in plenty of time to avoid disappointment.